Categories
Return & Exchange Policy
Hassle-Free Returns for Your Sandals
At Tobeywatt, we want you to be completely satisfied with your Sandals purchase. If you're not happy with your order, we're here to help with a straightforward return and exchange process.
Return Period
We accept returns and exchanges within 30 days from the delivery date. Items must be in original condition - unworn, unwashed, and with all tags attached.
Conditions for Returns
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Items must be in original packaging
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No signs of wear or damage
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All original tags and labels attached
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Proof of purchase required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
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Worn sandals
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Customized or personalized items
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Sale items (unless defective)
Return Process
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Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and reason for return
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Receive authorization - we'll provide a return authorization number
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Ship items back to our address within 5 business days
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Get refunded once we receive and inspect the items
Exchange Process
Prefer a different size or color? Exchanges follow the same process as returns. We'll ship your new sandals once we receive the original items.
Refund Information
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Refunds are processed within 5-7 business days after we receive returned items
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Original shipping costs are non-refundable
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Return shipping fees are the customer's responsibility
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Refunds will be issued to your original payment method
Defective or Wrong Items
Received damaged or incorrect sandals? Contact us within 7 days of delivery for a free return label and immediate replacement.
Need Help?
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Av. Jesús 1251, Santa Margarita 1a Secc., 45140 Zapopan, Jal., Mexico
Response Time: Within 24 hours during business days
We stand behind the quality of our Sandals and are committed to ensuring your complete satisfaction!